1. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Phone number (for two-factor authentication)
- Profile photo (optional)
- RV information (type, make, model - optional)
- Emergency contact information (optional)
Location Information
With your permission, we collect:
- GPS coordinates from your device
- Travel routes and history
- Location-tagged notes and photos
- Check-ins at RV parks and campsites
Content You Create
- Notes, photos, and travel journals
- Messages and communications
- Community posts and comments
- Reviews and ratings
Usage Information
- App usage patterns and preferences
- Device information and operating system
- IP address and connection data
- Error logs and crash reports
2. How We Use Your Information
We use your information to:
- Provide our services: Account management, GPS tracking, social features
- Improve our app: Bug fixes, performance optimization, new features
- Ensure safety: Fraud prevention, abuse detection, security monitoring
- Communicate with you: Support responses, important updates, marketing (with consent)
- Analytics: Understanding usage patterns to improve user experience
Legal Basis for Processing (GDPR)
We process your data based on:
- Consent: Location data, marketing communications
- Contract performance: Providing our services
- Legitimate interests: App improvement, security, analytics
3. Location Data
Collection and Use
Location data is core to our service. We collect GPS data only with your explicit permission and use it to:
- Track your travel routes and provide navigation
- Tag notes and photos with locations
- Show nearby friends and points of interest
- Provide location-based recommendations
Sharing Controls
You have granular control over location sharing:
- Private: Only you can see your location
- Friends only: Share with approved friends
- Specific friends: Choose individual friends
- Real-time vs. historical: Control current vs. past location sharing
Location Privacy Promise
Your location data is never sold to third parties. We use it solely to provide our services and only share it according to your privacy settings.
5. Data Security
We implement industry-standard security measures:
- Encryption: Data encrypted in transit and at rest
- Access controls: Limited employee access on need-to-know basis
- Authentication: Two-factor authentication available
- Monitoring: Continuous security monitoring and threat detection
- Regular audits: Security assessments and penetration testing
While we implement strong security measures, no system is 100% secure. We promptly notify users of any significant security incidents.
6. Your Rights and Choices
Account Controls
- Access: View and download your data
- Correction: Update or correct your information
- Deletion: Delete your account and associated data
- Portability: Export your data in common formats
Privacy Settings
- Granular location sharing controls
- Communication preferences
- Data collection settings
- Marketing communication opt-out
GDPR Rights (EU Users)
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object
CCPA Rights (California Users)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell data)
- Right to non-discrimination
7. Data Retention
We retain your data for different periods based on type and purpose:
- Account data: Until account deletion + 30 days
- Location data: Until deletion or 3 years of inactivity
- Messages: Until deletion by user or 5 years
- Analytics data: Aggregated, anonymized data up to 2 years
- Support tickets: 3 years for resolution tracking
You can request immediate deletion of your data at any time through app settings or by contacting support.
8. International Transfers
My RV Adventures is based in the United States. Your data may be processed in:
- United States (primary data centers)
- Other countries where our service providers operate
For EU users, we ensure adequate protection through:
- Standard Contractual Clauses
- Adequacy decisions
- Other appropriate safeguards
9. Children's Privacy
My RV Adventures is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.
Parents who believe their child has provided information to us should contact us immediately.
10. Changes to This Policy
We may update this privacy policy to reflect:
- Changes in our data practices
- New features or services
- Legal or regulatory requirements
We will notify users of significant changes via:
- In-app notifications
- Email (for material changes)
- Updated date at top of policy
Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or want to exercise your rights:
- Email: privacy@myrvcommunity.com
- Support: Contact form
- Mail: My RV Adventures Privacy Team
[Address to be added]
United States
Data Protection Officer (EU): dpo@myrvcommunity.com
We will respond to privacy requests within 30 days (or as required by local law).